i android eu: Users report autofocus, heating problems with Exynos Galaxy S20 Ultra

Monday, 13 April 2020

Users report autofocus, heating problems with Exynos Galaxy S20 Ultra

Looks like Samsung is having a tough time fixing persistent problems on its flagship beast. Several users on the Samsung community forums have complained about their Exynos-powered Galaxy S20 Ultra suffering from autofocus issues and heating problems.

Some forum-goers say the phone heats up in seconds while using the camera app. A few have also reported disappointing battery life of about 3.5-4 hours of screen-on time. Several users also note that they’re using 4G versions, suggesting that over-heating isn’t due to 5G connectivity.

Additionally, a Twitter user recently demonstrated how their Exynos Galaxy S20 Ultra continues to exhibit problems with auto-focus.

The video posted by @pegasaie (h/t: WCCFTech) apparently shows the Galaxy S20 Ultra struggling to focus on an object right in front of the camera lens. It’s constantly focusing and defocusing, failing to achieve a focus lock. You can check out the video posted by the user in their tweet embedded below.

Seriously the Exynos variant has disappointed me soo much Poor battery life poor performance heats like hell. This is really a sh*t of a phone with that crappy $1400 price tag. Never Samsung again. pic.twitter.com/tmVpfOJdEg

— Dawood (@pegasaie) April 9, 2020

According to the user, his Galaxy S20 Ultra with the Exynos 990 chipset also has “poor battery life,” “poor performance,” and “heats like hell.”

Samsung has previously faced criticism for the performance gap between Exynos-powered Galaxy phones and Snapdragon-powered variants. In fact, some users have even started an online petition to express their frustrations.

The company, however, maintains that both the Snapdragon and Exynos versions of its phones go through the same “strict and rigorous, real-life testing” protocols.

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The company did issue an update a few weeks back, fixing the auto-focus issue for some of its handsets. Sadly, when we tested the new update, we found that the focus is still a bit slow and that the new software appears to over-sharpen images.

While Samsung hasn’t addressed these fresh problems, the company needs to act fast and fix them in order to restore consumer confidence. Also, one doesn’t expect to shell out $1,400 for an ultra premium phone that can’t get the basics right.

Hopefully, a software update will be able to address at least some of these issues.