Watch: Globe highlights its own self-service and easy to use apps

Globe Telecom is encouraging its subscribers, both of its mobile and broadband segments, to download its digital apps for faster processing of different services. 

Globe logo

Self-service and easy to use Globe apps

GlobeOne and Globe At Home apps—which are designed to provide answers to frequently asked questions, and process requests—can help customers save time and effort as they can just stay at home while managing their accounts.

The mobile apps are useful for Globe customers, especially now that the country is dealing with the coronavirus pandemic, said Globe Chief Customer Experience Officer Rebecca Eclipse. 

We want to provide our customers with the convenience of being able to do self-service transactions through our improved mobile apps. We continue to innovate on the features of our apps so that our customers can do more and will find it easier to manage their accounts, Eclipse said. 

According to the company, GlobeOne is the digital companion of TM and all Globe postpaid, prepaid, and business customers whether mobile or broadband.

Both prepaid and postpaid subscribers can check and manage their load and plans. The app also allows them to pay for their credit card, electricity, water bills and even loans, accommodations, and airline tickets with GCash on the platform. 

Globe At Home, meanwhile, allows prepaid WiFi users to check prepaid balance, track data usage, top-up promo, or Share-A-Promo to a Prepaid WiFi account.

Postpaid customers may view and pay bills online, track data usage, upgrade plan, get more data via volume boost, access the troubleshooting guide, schedule a repair, request for reconnection, and request transfer of location.

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