Cannot play the game due to the glitch

While I was playing the game Harry Potter: Hogwarts Mystery I got stuck in an event. I cannot seem to either complete the task or leave the room where event is happening. Even if I do, all other game parts prompt me to finish this event first and due to the bug, I can't, so I can't continue playing at all I am kind of sad because it is also the VIP account where I managed to get 30 000 coins and 30 000 gems and it might get lost now since I can't use the game or play this character until the bug is gone. Is there a way to override this glitch without contacting official game support (I worry if I contact them they might realize I have been using the hacked app version since my attributes are on 97-97-97 and I am only in my 3rd year 😿) Thank you in advance

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