Wednesday, 28 December 2022

Issue trying to buy VIP subscription/process payment

Hello. It's me again. After getting an email response (due to some unexplained issue, I could neither buy subscriptions, nor update my profile, nor even post in the message board--I tried chat, but I think that just led to dismissal as someone that 'couldn't figure the site out'), I was able to finally update my profile and add VIP to my cart. There was probably a block of some kind on my account. Thank you for fixing that. However, upon trying to actually buy, I experienced... more issues. Specifically, after trying with a card, I got bounced with a message saying that there was a payment issue. I tried with a different card, and got the same message. I then also noticed that it said that it said that I would get a refund in "two days". One card for sure has enough money, so that isn't the issue. At https://ift.tt/8H3b7Q5 it says, "Some ViP payments will need to be manually approved." Is this the issue here? It also suggested trying a mobile device, but I don't feel like doing that until the outstanding charges on my card are cleared. Also, there is another more serious issue. I was trying to buy the 2-month $16.99 subscription. However, when I checked my card history, I noticed two charges for $17.99. That was definitely not in the payment summary. If there was an online tax involved, I sure would have appreciated knowing because I don't like surprises like that all that much. A $1.00 even tax on a $16.99 item also seems odd--seems more like a pricing discrepancy between the advertisement and what is actually billed. Is this normal?

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